I have been thinking about processes… We find something – communicate – interpret – execute then either approve or revisit (PDCA). Sometimes it is true project work and other times it is […]
I cannot count the number of times when I thought I knew… or was sure… how something transpired. “The employees are taking shortcuts…” Or you may have many other preconceived notions. I am sure if you have ever been in a problem solving event – many people have the real root cause even before the process has been investigated. The power of any investigation is to actually go to the scene of the crime, or where the action takes place (or took place). The Japanese term, modernized, is Gemba.
Genba (<span class="t_nihongo_kanji" lang="ja" xml:lang
To problem solve you do not have to have any fancy sheet. It does not take an entire event with lots of people, in every situation. Let me preface saying that if […]
I think everyone has been at the point of breaking. Work continues to be added , nothing seems to ever be taken away, and we are praying for that extra day in […]
And there is the problem. We need to solve it. Every business in existence has had a problem. Each one of the problems detour performance from optimal or desired results. So, what […]
“The day the soldiers stop bringing you their problems is the day you stopped leading them. They have either lost confidence that you can help them or concluded that you do not […]
How many times does your department suffer from a support department process failure? It is easy to sit afar – and point in his or her general direction. Yet – at some […]