Tag: problem solving

boots on the ground: the power of the gemba (genba)

I cannot count the number of times when I thought I knew… or was sure… how something transpired. “The employees are taking shortcuts…” Or you may have many other preconceived notions. I am sure if you have ever been in a problem solving event – many people have the real root cause even before the process has been investigated. The power of any investigation is to actually go to the scene of the crime, or where the action takes place (or took place). The Japanese term, modernized, is Gemba.

Genba (<span class="t_nihongo_kanji" lang="ja" xml:lang

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